Refund policy
We at Solari endeavor to ensure customer satisfaction with every transaction. However, in the event that a customer seeks to initiate a return and request a corresponding refund, such an action will be considered valid only under strict compliance with the stipulations enumerated in this Refund and Return Policy. By engaging in any purchase from Solari, the customer expressly acknowledges and agrees to the following conditions:
1. Delivery Precondition for Refund Eligibility No refund—partial or full—shall be considered, processed, or initiated under any circumstance prior to the verifiable and confirmed physical delivery of the product to the purchaser's designated shipping address. Claims of lost or undelivered items must be directed to the shipping carrier and are not grounds for refund eligibility through Solari.
2. Order Processing and Cancellation Policy Once an order has been successfully placed and processed, it is considered final and cannot be canceled, modified, or refunded prior to delivery. By completing a purchase, the customer acknowledges that fulfillment operations begin promptly, and therefore forfeits the right to cancel the order once it enters processing. Any requests for refund, return, or exchange may only be submitted after the item has been successfully delivered, and must follow all conditions outlined within this policy.
3. Return Eligibility Window All return requests must be initiated within thirty (30) calendar days of the original purchase date. Requests submitted after this period have elapsed will be automatically denied and will not be considered for review under any circumstances, regardless of the reason provided. It is the sole responsibility of the purchaser to ensure that any return request is submitted within this window. The purchase date, as recorded in Solari's order system at the time of transaction, shall serve as the definitive reference point for determining eligibility.
4. Mandatory Pre-Return Documentation In order to be considered for a potential return approval, the purchaser is required to provide the following without exception:
- One (1) clear, unedited photograph of the item in question, displaying the concern or issue for which the return is being requested.
- A detailed written explanation describing, with specificity and clarity, the reason(s) for dissatisfaction or defect. General statements such as "I don't like it" or "it looks different in person" are not sufficient.
All documentation must be submitted via the designated contact form or customer service email prior to any further action. Failure to provide either the image or the explanation will result in an immediate denial of return eligibility.
5. Return Postage and Shipping Responsibilities All shipping and logistical costs associated with the return of any product are the sole responsibility of the purchaser. Solari does not, under any circumstances, supply prepaid return labels or reimburse postage costs. The return must be shipped using a traceable method to the warehouse address provided after return approval.
6. Delivery Timeframes and Carrier Responsibility All shipping and delivery timeframes provided at checkout are estimates and are not guaranteed. Delays caused by shipping carriers, customs processing, weather conditions, or other external logistical factors are beyond the control of Solari. As such, delayed delivery does not constitute valid grounds for cancellation, refund, chargeback, or dispute. By placing an order, the customer acknowledges and accepts that delivery timelines may vary and agrees not to pursue disputes based on shipping delays.
7. Refund Disbursement Timeline and Conditions Refunds will only be disbursed subsequent to the confirmed receipt, inspection, and validation of the returned item at our designated warehouse facility. This process may take up to 7–14 business days following the item's arrival. Once verified to meet the return conditions, the refund will be issued back to the original form of payment, less any applicable handling fees. We reserve the right to deny the refund if the item arrives in a condition inconsistent with the reason given or if signs of wear, use, or tampering are evident.
8. Additional Terms Solari reserves the right to amend, adjust, or decline any return or refund request that does not comply with these stated conditions or that we believe to be made in bad faith. By placing an order, you acknowledge full understanding and acceptance of all above terms, including policies regarding order processing, delivery timeframes, and refund eligibility.